NapNestSupport
Questions, ideas or a problem? Email napnest.app@gmail.com. We usually answer within 2 working days. Please tell us your phone model and the app version (Settings, at the bottom).
Frequently asked questions
How do I share logs with my partner?
Family sync is part of NapNest Plus. On the phone with Plus: Settings → Family sync → Create a family space → Create invite code. On the other phone (free): Settings → Family sync → Join, and type the code (valid for 24 hours). One purchase covers everyone in the family.
I paid for Plus. How do I get it on a new phone?
Use the same Apple ID, then Settings → Restore purchases. If you are in a family space, Plus also reaches the other phones in it automatically.
How do I cancel my subscription?
On iPhone: Settings app → your name → Subscriptions → NapNest. Cancelling stops the next renewal; Plus stays until the end of the period you paid for. To cancel the free trial without paying, cancel at least 24 hours before it ends.
How do I get a refund?
Purchases are handled by Apple. Request a refund at reportaproblem.apple.com.
How do I redeem a code?
Settings → Redeem a code, or on the Plus screen. Codes are Apple offer codes and work in the App Store version of the app.
How are sleep predictions made?
From typical awake times for your baby's age, adjusted to your baby's own logged rhythm after a few days. They are estimates, not medical advice.
How do I delete my data?
Settings → Privacy → Delete all my data removes everything from the phone. If you use family sync, leave the family first; when the last phone leaves, the family's data is deleted from our server. For anything else, email us your anonymous ID (shown in Settings → Privacy).